Privacy Policy
A Privacy Policy is a formal statement that explains how an
organization, website, or business collects, uses, stores, and protects personal information provided by its users or clients. Its main purpose is to maintain transparency, build trust, and comply with privacy laws and regulations, ensuring that individuals know how their personal data is handled.
A Privacy Policy requires organizations to clearly inform users about the types of personal information collected, the purposes for which it is used, and how it is protected. It also outlines users’ rights regarding their data, including access, correction, and deletion, as well as how consent is obtained and how information is shared, if at all, with third parties.
Typically, a Privacy Policy contains details such as the kinds of information collected (e.g., contact details, health information, payment data), methods of collection, use of cookies or tracking technologies, how information is secured and retained, circumstances under which it may be shared, and the organization’s contact information for privacy inquiries. By providing this information, the policy ensures that users can make informed decisions about sharing their personal data.
About Us
Elabe’s Holistic Healing Therapy is an online mental health counseling service dedicated to supporting individuals, couples, and families across Ontario, including the Greater Toronto Area (GTA). We provide a safe, compassionate, and non-judgmental space where clients can explore their emotions, overcome challenges, and work toward personal growth and well-being. Our team is committed to delivering professional, evidence-based therapy tailored to each client’s unique needs.
We take your privacy seriously. The personal and health information you share with us is collected and used solely to provide our services, manage appointments, process payments, and improve your experience. We do not sell your information. Your data is stored securely and shared only with authorized professionals or third-party service providers when necessary, always under strict confidentiality and in compliance with privacy regulations.
What is Personal Information
Personal information refers to any details that can identify you as an individual, such as your name, address, phone number, email, date of birth, or payment details. In Canada, the collection, use, and disclosure of personal information in the private sector is primarily governed by the Personal Information Protection and Electronic Documents Act (PIPEDA), 2000. Under this Act, organizations are required to collect only the information necessary for their services, keep it accurate and up to date, protect it through secure measures, and make their privacy practices transparent to clients.
In the context of mental health services, personal health information includes more sensitive data such as medical or mental health history, diagnoses, therapy notes, treatment plans, and any information you share during sessions. In Ontario, this type of information is specifically protected under the Personal Health Information Protection Act (PHIPA), 2004, which sets strict rules on how health professionals collect, document, store, and share health records. These protections ensure that your personal health information is kept confidential and used only to provide care or fulfill legal obligations.
At Elabe’s Holistic Healing Therapy, we follow both PIPEDA and PHIPA requirements. This means your information is collected with your knowledge and consent, documented accurately for therapy and administrative purposes, and safeguarded with strict confidentiality and security measures. Personal health information is never shared without your consent, except in rare cases required by law (such as concerns of safety or legal reporting obligations).
How We Collect and Use Information
We collect personal and health information directly from you when you register for our services, complete intake forms, book appointments, or communicate with us during therapy. Information may also be collected automatically when you use our website, such as through cookies or basic analytics, to help us improve your online experience. In some cases, with your consent, we may receive information from third parties such as your doctor, insurance provider, or referral source.
The information we collect is used only for purposes directly related to your care and service experience. This includes providing and managing therapy sessions, scheduling appointments, processing payments, keeping accurate records, communicating with you about your care, and meeting any legal or professional requirements. We do not use your information for unrelated purposes, and we never sell your information to third parties.
We collect personal and health information in the following ways:
Directly from you – when you register for services, complete intake forms, book appointments, participate in therapy sessions, or communicate with us.
Automatically – through our website using cookies, logs, or basic analytics to improve your online experience.
From third parties – with your consent, from sources such as doctors, insurance providers, or referral partners.
We use the information we collect for purposes directly related to your care, including:
Providing and managing therapy sessions
Scheduling and confirming appointments
Processing payments and maintaining billing records
Keeping accurate clinical and administrative records
Communicating with you about services, updates, or reminders
Improving our services and website functionality
Meeting professional, ethical, and legal requirements
We never use your information for unrelated purposes, and we never sell your information to third parties.
