Privacy Policy
Effective Date: October 2, 2025
Elabe’s Holistic Healing Therapy (“we,” “our,” or “the Practice”) is committed to protecting the privacy, confidentiality, and security of the personal information and personal health information entrusted to us by our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).
By using our website (elabetherapy.com) or engaging in our therapy services, you consent to the practices described in this Policy.
1. Definitions
Personal Information (PIPEDA): Information about an identifiable individual, such as name, email address, or phone number, that may be collected through our website or other business activities.
Personal Health Information (PHIPA): Information relating to an individual’s physical or mental health, health history, care received, payments, or health card number, collected and maintained in the course of providing therapy services.
2. Collection of Information
a. Website Use (PIPEDA)
Through our website, we may collect:
Information you provide via our contact form (e.g., name, email, phone number, and message).
Technical information such as your IP address, browser type, and general usage data (for site functionality and security).
If we implement cookies or analytics tools in the future, this Policy will be updated accordingly.
Messages sent through the website contact form are not encrypted and should not include personal health information (PHI) or sensitive details.
b. Therapy Services (PHIPA)
As part of providing professional therapy, we may collect:
Contact information (name, phone number, email, address).
Health information relevant to treatment (mental health history, presenting concerns, treatment plans, progress notes).
Billing information (insurance details, payment records).
We do not knowingly collect information from individuals under 18 years of age.
3. Use of Information
We use personal information and PHI to:
Provide therapy and counseling services.
Communicate regarding appointments, services, and inquiries.
Process payments and facilitate direct billing (via Owl Practice and TELUS eClaims).
Maintain accurate clinical records as required by law.
Meet professional and regulatory obligations as a health information custodian under PHIPA.
4. Disclosure of Information
We will not disclose your information to third parties except as required or permitted by law, including:
With your consent (e.g., sharing with another healthcare provider).
For billing purposes, through Owl Practice or TELUS eClaims.
If required by law, court order, or in cases of imminent risk of harm to yourself or others.
To comply with professional obligations, such as mandatory reporting of child abuse or neglect.
We do not sell, trade, or rent your information.
5. Safeguards and Security
We take reasonable steps to protect information against loss, theft, unauthorized access, disclosure, modification, or destruction. Safeguards include:
Secure digital storage through Owl Practice, which is PHIPA-compliant.
Password-protected accounts and encrypted communication systems.
Restricted access to client records.
Secure payment methods (Owl Practice, TELUS eClaims, and e-transfer).
6. Data Retention
In compliance with PHIPA, client health records are retained for at least 10 years from the date of the last interaction, or for 10 years after the client turns 18, whichever is later. Records are securely destroyed after this period.
7. Third-Party Services and Links
Our Site links to third-party services such as Owl Practice. We are not responsible for the privacy practices or security of third-party websites or platforms. Please review their policies directly.
8. Not for Emergencies
Our website and email are not monitored for emergencies. If you are in crisis or at risk of harm:
Call 911 or go to your nearest emergency department.
In Canada, you may also contact Talk Suicide Canada at 1-833-456-4566.
9. Your Rights
You have the right to:
Access and request a copy of your PHI.
Request corrections to inaccurate or incomplete information.
Withdraw consent for certain uses of your information (subject to legal and professional obligations).
File a complaint with the Information and Privacy Commissioner of Ontario if you believe your privacy rights have been violated.
Requests must be made in writing to our Privacy Officer.
10. Privacy Officer Contact
Asha Ali, Privacy Officer
Elabe’s Holistic Healing Therapy
Email: ashaaliosm@gmail.com
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices, technologies, or legal requirements. Updates will be posted on our website with a revised Effective Date.